How can we help?
We want you to have the simplest, easiest buying experience possible. But we know you might have a few questions. Read on for details about purchasing, shipping, checking order status, returns, and more.
Help yourself.
Check order status, track or change your order, return items and more.
Go to your order-
Delivery & Pick-up
- Delivery Time
- When can I expect my order?
- What time will my order deliver?
- Signature on Delivery
- Shipping Restrictions
- Problems With Your Shipment
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Apple Account
- Benefits of an Apple Account
- Find or Reset Password
- Manage Your Account
- Privacy Policy
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Payment & Security
- Payment
- Can I change my payment method?
- Are my credit/debit card details secure?
- When will my credit card be charged?
- Why was my credit card payment not processed?
- My credit card was declined, can I re-authorise it?
- Can I change my billing address?
- Will my Apple purchase attract additional bank fees?
- How do I get my GST refund?
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Online Store Exclusives
- Engraving
- Configure Your Mac
- Buy a Certified Refurbished Product
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Viewing & Changing Orders
- Online Order Status
- Check Order Status
- Track Shipments
- Edit Your Order
- Cancel Order
- View or Print Invoice
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Shopping Experience
- How to place an order
- Log out
- Saving Items for Later
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Policies
- Privacy Policy
- Sales and Refund Policy
- Hardware Warranties
- Site Terms of Use
- Software License Information