Aggiungi una trama nella tua linguaAt a posh urban hotel, the love lives and whims of its wealthy guests are attended to by hard-working staff who have their own troubles with love.At a posh urban hotel, the love lives and whims of its wealthy guests are attended to by hard-working staff who have their own troubles with love.At a posh urban hotel, the love lives and whims of its wealthy guests are attended to by hard-working staff who have their own troubles with love.
- Nominato ai 1 BAFTA Award
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As the series went along though, two problems became increasingly apparent. One, the hotel crew are always up to something, some sort of cover-up or switcheroo, whether in the name of their clientele or themselves or both in some instances, which may in reality be part of the territory but they come off as a kind of a deceitful, slapdash bunch, hardly as all knowing, professional and savvy as they're made out to be, all ultimately deserving the sack. Secondly, the characters generally do not come off as likable or honourable, more obsessed with making a buck. There is one episode where the Raymond Coulthard character cheats in a wine-tasting competition, going up against an old rival. One could have empathy for him if he was dealing with some n'er-do-well who deserves comeuppance, but Coulthard's catty character is merely desperate and out of his depth, compromising a colleague to aid in the deceit. Do we like this guy? Nope. We're not given enough character development to think otherwise. Ditto for the self-absorbed lobby receptionist, who's petty, venal and superficial. True, people like this can be found in any workplace, but watching them week after week minus any other redeeming traits gets a bit tiresome.
I realize these are picky complaints but if our protagonists were bit more rounded or at least made empathetic or charming in spite of their foibles, then the series might have had some resonance and depth, raising it beyond the trifle that is, dissipating from the mind as quickly as a wafer disappearing from the tongue. Nothing lasting beyond the initial sensation.
The series is set in a five star hotel, revolving mainly around the staff that work there and the more unusual problems they face with some of their customers.
The most interesting character in the series must be Dexter Fletcher's Concierge, Tony. There is definitely something very watchable about the way he's acted and he is undoubtedly the man in the middle of most of the action, due to his job meaning he can pretty much obtain or fix anything or any situation - he's usually a man in demand.
The main central character is Max Beesley's Charlie, the Deputy Manager. Most of the stories are told through his perspective and, like Tony, he seems to play a central role in most of the stories.
Tamzin Outhwaite is the General Manager and seems to be a little underused. Her character comes across as quiet hard initially, although throughout the series viewers are given glimpses that she is kinder than initially thought and it is in these moments she becomes more interesting and three dimensional.
Natalie Jackson Mendoza as Jackie is completely under used. She is seems to have promise as a character and enough charisma to carry a better role but seems to be there merely so that Charlie can have a love/lust interest. It would be nicer to see her with a more rounded role.
Emma Pierson as Anna, the Head Receptionist is a stereotypical, hard nosed, nasty piece of work. The role is massively one dimensional, although entertaining to watch and probably better for it - it wouldn't be any fun if the viewer discovered she had a terrible upbringing/hard life/problems that made her be so mean - it's just more fun to think she doesn't care less and she's enjoying her life!
Finally there is Gino the Barman and Ben, the Head Receptionist. Gino features slightly more than Ben and holds his own in a part that is probably the right size for the role. Ben the Head Receptionist hardly appears at all and it would be more fun to see him interacting with Anna as they could be a funny pairing - he has more promise than he is being given the opportunity to show.
Every week the staff at the hotel have to go to extraordinary lengths to keep all guests happy - this can be from arranging hookers and parties to attempting to prevent suicide bids, all done discreetly so as to avoid bad publicity or obtain good reviews, whilst relieving guests of as much money as they possibly can get away with.
Having not worked in a five star hotel I cannot definitively state how accurate the goings on are - I did use to work in top class restaurants when at Uni however and from my experience in those it is probably more accurate than people realise! Basically this is a good, stylised piece of TV. It won't make you think, it (probably) won't be up for any Baftas, it won't change the world but it will more than likely entertain if you want to just sit down, switch your brain off and watch something fun for an hour or so.
The setting a five star hotel provides endless secondary characters through which the series cast work their roles, providing danger, romance, humor and intrigue.
Though different, it has the same elements that have made the Sopranos,Deadwood, Oz and Rome compelling TV, that is, great characters, involving story lines and the ability to keep it fresh and real.
I actually have gone back and changed my rating after watching season three.
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- QuizMax Beesley (Charlie) played the drums during the music montage of the hotel's nighttime sequence.
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Rebecca Mitchell: [about Tanya who has a black eye, due to a run in with a guest] Good God what happened to her?
Charlie Edwards: One of the guests attacked her
Rebecca Mitchell: Which guest?
[long pause]
Rebecca Mitchell: Was there anything broken?
Charlie Edwards: Maybe her jaw.
Rebecca Mitchell: No I mean fixtures and fittings, do we have a viable insurance claim?
[Tanya starts speaking Serbo Croat]
Rebecca Mitchell: Do we need a translator for this? My Serbo Croat isn't very strong.
Charlie Edwards: [to Tanya] In English.
Tanya Mihajlov: I do nothing she attack me!
Charlie Edwards: Ok Tanya, from the beginning.
Tanya Mihajlov: I go into room to turn down beds, I knock first, no talkback I go in and she, Bitch is putting the powder over her face.
Rebecca Mitchell: Over her face? You mean applying makeup.
Tanya Mihajlov: No the powder
[mimics sniffing cocaine up her nose]
Tanya Mihajlov: like a vacuum cleaner, Silly cow drop it on the floor and she go Vin Diesel on me!
Rebecca Mitchell: Yes thank you Tanya I think we've got the picture now
[Tanya leaves the room, still speaking Serbo Croat]
- ConnessioniFeatured in Screenwipe: Episodio #3.4 (2007)
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