@inproceedings{whittaker-stenton-1989-user,
    title = "User studies and the design of Natural Language Systems",
    author = "Whittaker, Steve  and
      Stenton, Phil",
    editor = "Somers, Harold  and
      McGee Wood, Mary",
    booktitle = "Fourth Conference of the {E}uropean Chapter of the Association for Computational Linguistics",
    month = apr,
    year = "1989",
    address = "Manchester, England",
    publisher = "Association for Computational Linguistics",
    url = "https://aclanthology.org/E89-1016/"
}