Scream Factory Blu-ray Discussion Thread - Page 4780 - Blu-ray Forum

nathanashby · 07-16-2025, 03:10 PM

Quote:

Originally Posted by rdodolak

I have to disagree. Why would I believe this is only for items ordered through their shop when I click on the FAQ directly from their label's website; not the shop.

You mentioned you ordered from Bull Moose correct?

From Bull Moose's FAQ page: "Please note: Unfortunately, we are unable to guarantee slipcovers with New or Pre-owned items"

Again, if a slipcover is important enough for you, just order from SF in the window when they guarantee them.

Problem solved.

Resident Evil Labs · 07-16-2025, 04:19 PM

Quote:

Originally Posted by DukeTogo84

That Red Sonja trailer didn't make me want to go out and watch the new film. However, I do hope Shout gives us the original soon.

It reminded me of Kull The Conquerer

sonicyogurt · 07-16-2025, 06:56 PM

Shipping update:

Quote:

As part of our ongoing effort to improve your experience when shopping at Shout! Factory, we’re making a few updates to our shipping policies. Some of these changes come directly from your feedback, while others are necessary due to the rising costs of manufacturing, shipping, and handling.

If you’ve placed an order in the past couple of weeks, you might have noticed that we’ve stopped using paper mailers. For many collectors, this change has been a long time coming. We know how important it is for your items to arrive in good condition, and we recognize that past packaging didn’t always offer the protection needed. That’s why we’ve made the switch to corrugated boxes for all shipments. While it won’t prevent every possible issue, we’re confident this will help reduce the risk of damage like dings, dents, and scratches.

We’re also updating our free shipping policy. For more than a decade, we’ve offered free shipping on orders of $50 or more and have continued to absorb the rising costs that come with it. Starting August 1st, 2025, orders of $75 or more will qualify for free shipping. For orders below that amount, the flat shipping rate will increase by one dollar to $7.99. We remain committed to producing and delivering high-quality physical media, even as shipping and fulfillment costs continue to rise across the industry.

Thanks to all the fans who help to keep this dream alive,
The Shout! Factory Team

jawhisna · 07-16-2025, 07:22 PM

Quote:

Originally Posted by sonicyogurt

Shipping update:

If only they also cared about the scratched disc issue

jcs913 · 07-16-2025, 08:35 PM

The new shipping policy is already in use. I got my 4K copies of the 2 Sleepaway titles today and they were in a box and not the mailer they usually send for 1 or 2 titles. I want to remain positive about it, but I unfortunately have to mention that there was no padding or bubble wrap in the box. Both titles were loose. They look fine, but the slips do have some dings. Overall, it's a step in the right direction, but buyer beware still.

TheHorrorNerd · 07-16-2025, 08:37 PM

Quote:

Originally Posted by jawhisna

If only they also cared about the scratched disc issue

My exact thought.
I opened the email and saw "directly from your feedback" first and got excited...

filmlover22 · 07-16-2025, 11:40 PM

I believe the "scratch issue" is a common one with many labels and there is only one (2?) replicator plants used by US companies. I know it is common for people to say Shout is the worst offender, but I am not sure how much pull Shout (or anyone) has a say in this issue. With physical media dwindling (though thankfully slowly), I highly doubt that new replicator plants will be created. Perhaps if enough labels put pressure on the plant to upgrade/fix their equipment, maybe something might happen. Though I question if there is enough of a business case for the plant to do this.

I have been lucky with getting scratch-free discs, but I understand this is now pretty much luck of the draw. At least in the US. the UK uses a different plant, I believe, which has not the same history of issues.

Just my perspective.

PRO-630HD · Yesterday, 12:45 AM

As a collector who has no problem returning damaged product, I applaud Scream on this issue! I hate bubble mailers with a passion! If a slip is included good chance the item is fine, without it they are all dinged up. I cannot stand creases all over the cover art of Boxsets dented all to hell. As a fluke I received the Six Million Dollar Man and the Bionic Woman boxsets from shout in a box and neither had an ounce of damage on them! I was thrilled. I have b!tched about this for years with them and they were the only boutique that uses bubble mailers.

Good move Scream, my hat of off to you!

Now if they would quit sending rewraps out during sales.

DukeTogo84 · Yesterday, 12:46 AM

I'm ok with all of this, but curious if they will now ship items now when the order is all in stock or will they continue to ship pre-orders as they come in.

sancho · Yesterday, 07:22 AM

Quote:

Originally Posted by jcs913

The new shipping policy is already in use. I got my 4K copies of the 2 Sleepaway titles today and they were in a box and not the mailer they usually send for 1 or 2 titles. I want to remain positive about it, but I unfortunately have to mention that there was no padding or bubble wrap in the box. Both titles were loose. They look fine, but the slips do have some dings. Overall, it's a step in the right direction, but buyer beware still.

SF needs to take lessons from VS on how shipping is properly done. Thick Box with movies carefully wrapped in bubble wrap.....In case this happens

hahe71 · Today, 02:49 AM

Quote:

Originally Posted by sancho

SF needs to take lessons from VS on how shipping is properly done. Thick Box with movies carefully wrapped in bubble wrap.....In case this happens

With one of my big VS orders, the Ring captured the USPS guy literally throwing my package onto my steps. Luckily nothing damaged thanks to the way they package. Hell I think there might have even been a hole in that one as well. I saved the Ring video for laughs.

sancho · Today, 07:21 AM

Quote:

Originally Posted by hahe71

With one of my big VS orders, the Ring captured the USPS guy literally throwing my package onto my steps. Luckily nothing damaged thanks to the way they package. Hell I think there might have even been a hole in that one as well. I saved the Ring video for laughs.

Driver78 · Today, 09:26 AM

Quote:

Originally Posted by sancho

SF needs to take lessons from VS on how shipping is properly done. Thick Box with movies carefully wrapped in bubble wrap.....In case this happens

VS has the right idea, but they really should leave more space between the product and the box. They pack the items too snug. The single layer of bubble wrap won't be much protection from crush should the box be mishandled by the shipper, which, in many cases, they are. Take a cue from Lionsgate Limited instead.

07-16-2025, 08:35 PM	#95585
jcs913 Blu-ray Champion Member since:Apr 2007 Blu-ray reviews:3 Trading Score:575	The new shipping policy is already in use. I got my 4K copies of the 2 Sleepaway titles today and they were in a box and not the mailer they usually send for 1 or 2 titles. I want to remain positive about it, but I unfortunately have to mention that there was no padding or bubble wrap in the box. Both titles were loose. They look fine, but the slips do have some dings. Overall, it's a step in the right direction, but buyer beware still.

07-16-2025, 11:40 PM	#95587
filmlover22 Blu-ray Ninja Member since:Jun 2013 Location:USA Blu-ray collection:5 Trading Score:1	I believe the "scratch issue" is a common one with many labels and there is only one (2?) replicator plants used by US companies. I know it is common for people to say Shout is the worst offender, but I am not sure how much pull Shout (or anyone) has a say in this issue. With physical media dwindling (though thankfully slowly), I highly doubt that new replicator plants will be created. Perhaps if enough labels put pressure on the plant to upgrade/fix their equipment, maybe something might happen. Though I question if there is enough of a business case for the plant to do this. I have been lucky with getting scratch-free discs, but I understand this is now pretty much luck of the draw. At least in the US. the UK uses a different plant, I believe, which has not the same history of issues. Just my perspective.

Yesterday, 12:45 AM	#95588
PRO-630HD Blu-ray Guru Member since:Oct 2009 Blu-ray reviews: 1	As a collector who has no problem returning damaged product, I applaud Scream on this issue! I hate bubble mailers with a passion! If a slip is included good chance the item is fine, without it they are all dinged up. I cannot stand creases all over the cover art of Boxsets dented all to hell. As a fluke I received the Six Million Dollar Man and the Bionic Woman boxsets from shout in a box and neither had an ounce of damage on them! I was thrilled. I have b!tched about this for years with them and they were the only boutique that uses bubble mailers. Good move Scream, my hat of off to you! Now if they would quit sending rewraps out during sales.

Yesterday, 12:46 AM	#95589
DukeTogo84 Blu-ray Archduke Top contributor Member since:Aug 2012 Location:California 4K collection:151 Blu-ray collection:4861 Blu-ray reviews: 59 Trading Score:138	I'm ok with all of this, but curious if they will now ship items now when the order is all in stock or will they continue to ship pre-orders as they come in.

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