jitouch won't work after installation. #21

idhun90 · 2022-05-10T17:30:42Z

Hello. Long time no see.
I'm using it well, but my acquaintance sent me a screenshot saying it won't work after installation. (M1, Air)

To give Jitouch accessibility access -> go to "Security and Privacy" -> "Privacy" -> "Accessibility". There should be a list with "Allow the apps below to control your computer." and Jitouch should be in it.
Click the lock to make changes
Check the box next to Jitouch
If Jitouch isn't on the list:

Run open ~/Library/PreferencePanes/Jitouch.prefPane/Contents/Resources or open /Library/PreferencePanes/Jitouch.prefPane/Contents/Resources to open a Finder window that should contain a Jitouch application.
Drag Jitouch to the Accessibility list.

I also entered the code below at the terminal.

xattr -d com.apple.quarantine Jitouch.prefPane

But it was still not solved, so I asked for help.

aaronkollasch · 2022-05-10T17:35:38Z

Hello again,
Did they install using Install-Jitouch.pkg? Also can you translate the message from the screenshot? It seems that either System Preferences is refusing to open Jitouch or it had an error.

idhun90 · 2022-05-10T17:37:38Z

Configuration error

Unable to load the Jitouch configuration panel.

Yes, using Install-Jitouch.pkg

aaronkollasch · 2022-05-10T17:41:07Z

What version of macOS are they using?

idhun90 · 2022-05-10T17:43:37Z

What version of macOS are they using?

It is said that the update is just in progress. It's hard to check right now. I expect 12.3 version of m1 MacBook Air that he bought yesterday.

aaronkollasch · 2022-05-10T17:47:09Z

Ok, that's surprising as Jitouch should be compatible, and the package is signed so there shouldn't be a permissions error.

Just to check for a quarantine flag, can they run xattr -lr /Library/PreferencePanes/Jitouch.prefPane if they installed for all users or xattr -lr ~/Library/PreferencePanes/Jitouch.prefPane if they installed for a single user?
There shouldn't be any output from that command.

aaronkollasch · 2022-05-10T17:51:25Z

If either shows a com.apple.quarantine flag, it can be removed with sudo xattr -rd com.apple.quarantine /Library/PreferencePanes/Jitouch.prefPane or xattr -rd com.apple.quarantine ~/Library/PreferencePanes/Jitouch.prefPane

idhun90 · 2022-05-10T17:53:09Z

If either shows a com.apple.quarantine flag, it can be removed with sudo xattr -rd com.apple.quarantine /Library/PreferencePanes/Jitouch.prefPane or xattr -rd com.apple.quarantine ~/Library/PreferencePanes/Jitouch.prefPane

After the update, I will remotely remove the Jitouch and try to install it again.

Can you recommend the installation order?

To give Jitouch accessibility access
Enter commands from the terminal

or

Enter commands from the terminal
To give Jitouch accessibility access

aaronkollasch · 2022-05-10T17:55:54Z

After installing, first try opening the System Preferences panel without running any commands. If you see the error message you posted, try running the commands (first the -lr command to check if there are any flags, which there shouldn't be – if there are no flags the -rd command will do nothing). Also, perhaps a restart will fix it?

The accessibility access isn't needed to open the PrefPane, so don't worry about it yet.

idhun90 · 2022-05-10T18:00:55Z

After installing, first try opening the System Preferences panel without running any commands. If you see the error message you posted, try running the commands (first the -lr command to check if there are any flags, which there shouldn't be). Also, perhaps a restart will fix it?

The accessibility access isn't needed to open the PrefPane, so don't worry about it yet.

Thank you.

First, I will test and if the same error occurs, I will use the four commands that you gave us.

aaronkollasch · 2022-05-10T18:09:00Z

Sounds good. To be clear, you will only need to run one of each pair of commands, depending on where you install the PrefPane. The ones containing ~/Library/... are if you installed "for this user", and /Library/... are if you installed "for all users".

You should avoid installing Jitouch.prefPane in both /Library/PreferencePanes and ~/Library/PreferencePanes as you can only allow one in Accessibility prefs, but that's for later.

idhun90 · 2022-05-10T18:21:15Z

Sounds good. To be clear, you will only need to run one of each pair of commands, depending on where you install the PrefPane. The ones containing ~/Library/... are if you installed "for this user", and /Library/... are if you installed "for all users".

You should avoid installing Jitouch.prefPane in both /Library/PreferencePanes and ~/Library/PreferencePanes as you can only allow one in Accessibility prefs, but that's for later.

Thank you for letting me 8000 know clearly.

Then I'll proceed with the method below.

install (for this user)
try opening the System Preferences panel without running any commands.
If I see the error message I posted -> xattr -lr ~/Library/PreferencePanes/Jitouch.prefPane
If shows a com.apple.quarantine flag -> xattr -rd com.apple.quarantine ~/Library/PreferencePanes/Jitouch.prefPane

but I don't know what is 'If shows a com.apple.quarantine flag'?

aaronkollasch · 2022-05-10T18:26:12Z

Looks good. If some files are flagged for quarantine, the output from xattr -lr ... will have some lines with a filename and com.apple.quarantine. Otherwise, it should be empty.

idhun90 · 2022-05-10T18:43:31Z

Looks good. If some files are flagged for quarantine, the output from xattr -lr ... will have some lines with a filename and com.apple.quarantine. Otherwise, it should be empty.

Thank you.

The final printout must be empty to finish it properly, right?

aaronkollasch · 2022-05-10T18:45:11Z

If it's not empty, can you share the flags you're seeing? They probably don't matter, but it might be good to see what they are as the next command removes them.

idhun90 · 2022-05-10T18:51:36Z

If it's not empty, can you share the flags you're seeing? They probably don't matter, but it might be good to see what they are as the next command removes them.

I can't do it right now because my friend is asleep. I'm going to proceed tomorrow during the day.😂

I will test it and let you know the information about the results.
Thank you for your help.

idhun90 · 2022-05-11T06:11:59Z

If it's not empty, can you share the flags you're seeing? They probably don't matter, but it might be good to see what they are as the next command removes them.

I can't do it right now because my friend is asleep. I'm going to proceed tomorrow during the day.😂

I will test it and let you know the information about the results. Thank you for your help.

Installation as a pkg file does not appear in the System Configuration panel.🥲

idhun90 · 2022-05-11T06:17:15Z

If it's not empty, can you share the flags you're seeing? They probably don't matter, but it might be good to see what they are as the next command removes them.

I can't do it right now because my friend is asleep. I'm going to proceed tomorrow during the day.😂
I will test it and let you know the information about the results. Thank you for your help.

Installation as a pkg file does not appear in the System Configuration panel.🥲

Resolved after reboot.
Thank you!

aaronkollasch · 2022-05-11T13:09:15Z

Awesome! Should I close the issue then?

idhun90 · 2022-05-11T13:12:00Z

Awesome! Should I close the issue then?

Yes, thank you for your help :)

aaronkollasch · 2022-05-11T14:05:48Z

Happy to help :)

aaronkollasch closed this as completed May 11, 2022

aaronkollasch mentioned this issue Oct 19, 2023

No function at all besides prefence pane #73

Open

Provide feedback

Saved searches

Use saved searches to filter your results more quickly

jitouch won't work after installation. #21

jitouch won't work after installation. #21

jitouch won't work after installation. #21

jitouch won't work after installation. #21

Comments