8000 Surveys not capturing responses · Issue #23352 · PostHog/posthog · GitHub
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Surveys not capturing responses #23352

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mrxbox98 opened this issue Jul 1, 2024 · 2 comments
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Surveys not capturing responses #23352

mrxbox98 opened this issue Jul 1, 2024 · 2 comments
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bug Something isn't working right feature/surveys

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@mrxbox98
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mrxbox98 commented Jul 1, 2024 •
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Bug description

Surveys are not capturing responses. (Specifically tested text surveys)

How to reproduce

  1. Create a survey from the PostHog dashboard
  2. View the survey on a page and submit a response
  3. In the PostHog dashboard there are no responses

Additional context

I wait ~1 hour in the dashboard to see any results, there aren't any. In my network tab of the devtools, there is no immediate request when I submit the survey, just a /s and /e request every few seconds. This might not be relevant, but when I submit the survey, it looks like it kind of minimizes to a white line at the bottom of the page and is still visible.
image

Debug info

- [ ] PostHog Cloud, Debug information: [please copy/paste from https://us.posthog.com/settings/project-details#variables or https://eu.posthog.com/settings/project-details#variables]
- [x] PostHog Hobby self-hosted with `docker compose`, version/commit: 5d44b1279c54212751ed4054f4c71126ee1e7c99
- [ ] PostHog self-hosted with Kubernetes (deprecated, see [`Sunsetting Kubernetes support`](https://posthog.com/blog/sunsetting-helm-support-posthog)), version/commit: [please provide]

Also using the latest PostHog-js library (1.142.1)
@mrxbox98 mrxbox98 added the bug Something isn't working right label Jul 1, 2024
@lucasheriques lucasheriques mentioned this issue Jan 22, 2025
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@ioannisj ioannisj mentioned this issue Feb 5, 2025
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@lucasheriques
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hey @mrxbox98, do you mind retrying it with the latest posthog-js library?

Or, maybe sharing your full Survey config so I can try with the exact same questions?

When I test both with PostHog local version and also on PostHog cloud, surveys are being captured as expected, so I need more information to investigate this

@marandaneto marandaneto mentioned this issue Feb 19, 2025
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@marandaneto
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Closing the issue as a part of large repository cleanup, due to it being inactive and/or outdated.
Please do not hesitate to ping me if it is still relevant, and I will happily reopen and work on it.
Cheers!

@marandaneto marandaneto closed this as not planned Won't fix, can't repro, duplicate, stale Mar 5, 2025
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