8000 Withings error "call to the webservice failed" · Issue #27619 · home-assistant/core · GitHub
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northpower25 opened this issue Oct 13, 2019 · 11 comments
Closed

Withings error "call to the webservice failed" #27619

northpower25 opened this issue Oct 13, 2019 · 11 comments
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@vangorra
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integration: withings

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@northpower25
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northpower25 commented Oct 13, 2019 •
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Home Assistant release with the issue:

0.100.1 and 0.100.2

Last working Home Assistant release (if known):

Operating environment (Hass.io/Docker/Windows/etc.):

Hass.io on docker
Integration:

Withings

Description of problem:

With HA Version 0.100.1 and 0.100.2 after i click on "allow this app" i got the error "call to the webservice failed" . Has anyone else the same problem by activate the witings connection to Home Assistant? (API URI URL and HA URL are reachable from the web)

Problem-relevant configuration.yaml entries and (fill out even if it seems unimportant):



Traceback (if applicable):






Additional information:

      		
    

      
  





        



            
            

              
            

        

      


      
    








      

    



      

  
      



  

  @vangorra





  


    

      

  

    

        
    
    

  


      
          
  
      
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The error "call to the webservice failed" is not in the withings code. I'm going to need more details on where this error is seen. Screenshots and HA logs are helpful.

      		
    

  





        


            

            
            

              
            

        

      


      

            
  
  

    
  
    
    

  

  

  


    












      

  
      



  

  @smeisner





  


    

      

  

    

        
    
    

  


      
          
  
      
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            smeisner
  

      

      

      commented


        Oct 14, 2019


      
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I am seeing it after setting up a new HA instance and after a Withings device is discovered. The pop up "This step requires you to visit an external website to be completed." comes up, I click "OPEN WEBSITE" and on the Withings site click on "Allow this app" at the "Personal app for collecting my data" screen. The response is "call to the webservice fa
8000
iled"


Home-assistant.log is empty (except for the "UnicodeDecodeError: 'utf-8' codec can't decode bytes in position 228-229: invalid continuation byte" I always get at startup...completely unrelated to this issue)


HA version 0.100.2


Also should have mentioned I was using this with no problem with 0.99.x

      		
    

  





        


            

            
            

              
            

        

      


      

            
  
  

    
  
    
    

  

  

  


    












      

  
            


    







      

  
      



  

  @northpower25





  


    

      

  

    

        
    
    

  


      
          
  
      
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The error "call to the webservice failed" is not in the withings code. I'm going to need more details on where this error is seen. Screenshots and HA logs are helpful.




here the Browser link (anonymous) that withings called after i click on "allow this app" on the withings page


https://account.withings.com/oauth2_user/authorize2?response_type=code&client_id=XXXClient_IDXXX&redirect_uri=http%3A%2F%2FXXXURIURLXXX%2Fapi%2Fwithings%2Fauthorize%3Fflow_id%3DXXXFLOWIDXXX%26profile%3DXXXUSER_HAXXX&scope=user.info%2Cuser.metrics%2Cuser.activity&state=XXXstateXXX&selecteduser=XXXUSER_WITHINGSXXX


find attached a PDF with the screenshots

Withing workflow error.pdf


With 0.99.x i have the old problems

      		
    

  





        


            

            
            

              
            

        

      


      

            
  
  

    
  
    
    

  

  

  


    












      

  
          

  

    
  


  

      

    @northpower25
northpower25



    mentioned this issue
    
      Oct 14, 2019
    





  


  

      
  
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  @cachapa





  


    

      

  

    

        
    
    

  


      
          
  
      
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            cachapa
  

      

      

      commented


        Oct 14, 2019


      
    


  




      


        


  
    

      
          
I found this issue through Google as I'm having the same issue in my own app.

I've sent a message to the latest developer relations contact I had at Withings as it seems to be a problem on their end.


I'll keep you posted.

      		
    

  





        


            

            
            

              
            

        

      


      

            
  
  

    
  
    
    

  

  

  


    












      

  
      



  

  @graceleee





  


    

      

  

    

        
    
    

  


      
          
  
      
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            graceleee
  

      

      

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        Oct 14, 2019


      
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I'm having the same issue as well. After typing in the email account and password, the page that asks you to "allow this app" shows the "call to webservice failed" error


image

      		
    

  





        


            

            
            

              
            

        

      


      

            
  
  

    
  
    
    

  

  

  


    












      

  
      



  

  @vangorra





  


    

      

  

    

        
    
    

  


      
          
  
      
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This is a withings error on their site. There isn't anything we can do in the HA code.

      		
    

  





        


            

            
            

              
            

        

      


      

            
  
  

    
  
    
    

  

  

  


    












      

  
      



  

  @cachapa





  


    

      

  

    

        
    
    

  


      
          
  
      
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            cachapa
  

      

      

      commented


        Oct 15, 2019


      
    


  




      


        


  
    

      
          
I just got back from the Withings developer advocate and it seems the problem is now fixed, at least on my end.

      		
    

  





        


            

            
            

              
            

        

      


      

            
  
  

    
  
    
    

  

  

  


    












      

  
      



  

  @northpower25





  


    

      

  

    

        
    
    

  


      
          
  
      
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@cachapa thanks for your feedback but i've got the same error per now. I've wrote now to the withings support and wait for answer.

      		
    

  





        


            

            
            

              
            

        

      


      

            
  
  

    
  
    
    

  

  

  


    












      

  
      



  

  @cachapa





  


    

      

  

    

        
    
    

  


      
          
  
      
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            cachapa
  

      

      

      commented


        Oct 15, 2019


      
    


  




      


        


  
    

      
          
Strange. The users who reported problems earlier just confirmed that it's working on their ends as well.

Have you started a completely new sign-in?

      		
    

  





        


            

            
            

              
            

        

      


      

            
  
  

    
  
    
    

  

  

  


    












      

  
      



  

  @vangorra





  


    

      

  

    

        
    
    

  


      
          
  
      
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Sounds like this was fixed by withings. Can you close this ticket?

      		
    

  





        


            

            
            

              
            

        

      


      

            
  
  

    
  
    
    

  

  

  


    












      

  
      



  

  @northpower25





  


    

      

  

    

        
    
    

  


      
          
  
      
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after i wrote to Withings SDK Support now if works (with many sensors from withings) fine (without answer from withings) now im trust that it is an withings SDK service problem and not an problem of the HA integration. @vangorra for my opinion it could be closed.

      		
    

  





        


            

            
            

              
            

        

      


      

            
  
  

    
  
    
    

  

  

  


    












      

  
            

    











  
  

    

      

  





  




  
  

              

  
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      6 participants
    

    

        
          @frenck 
        
          @cachapa 
        
          @vangorra 
        
          @smeisner 
        
          @graceleee 
        
          @northpower25 
    

  






    

    




    






  

          

        



    



  





    

  


  


          



    



  

    

    

    





    


    

    

  



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