8000 Transcend MSM362I mSATA mini (TS32GMSM362I) freezes during self-test · Issue #278 · smartmontools/smartmontools · GitHub
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wofferl opened this issue Aug 29, 2024 · 1 comment
Open

Transcend MSM362I mSATA mini (TS32GMSM362I) freezes during self-test #278

wofferl opened this issue Aug 29, 2024 · 1 comment
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@wofferl
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wofferl commented Aug 29, 2024 
=== START OF INFORMATION SECTION ===
Device Model:     TS32GMSM362I
Firmware Version: Q0407A
User Capacity:    32,017,047,552 bytes [32.0 GB]
Sector Size:      512 bytes logical/physical
Rotation Rate:    Solid State Device
Form Factor:      mSATA
TRIM Command:     Available
Device is:        Not in smartctl database 7.3/5610
ATA Version is:   ACS-2 (minor revision not indicated)
SATA Version is:  SATA 3.1, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:    Thu Aug 29 12:53:57 2024 CEST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
AAM feature is:   Unavailable
APM level is:     254 (maximum performance)
Rd look-ahead is: Disabled
Write cache is:   Enabled
DSN feature is:   Unavailable
ATA Security is:  Disabled, frozen [SEC2]
Wt Cache Reorder: Unavailable

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x02) Offline data collection activity
                                        was completed without error.
                                        Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0) The previous self-test routine completed
                                        without error or no self-test has ever
                                        been run.
Total time to complete Offline
data collection:                (  120) seconds.
Offline data collection
capabilities:                    (0x11) SMART execute Offline immediate.
                                        No Auto Offline data collection support.
                                        Suspend Offline collection upon new
                                        command.
                                        No Offline surface scan supported.
                                        Self-test supported.
                                        No Conveyance Self-test supported.
                                        No Selective Self-test supported.
SMART capabilities:            (0x0002) Does not save SMART data before
                                        entering power-saving mode.
                                        Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
                                        General Purpose Logging supported.
Short self-test routine
recommended polling time:        (   1) minutes.
Extended self-test routine
recommended polling time:        (   1) minutes.

SMART Attributes Data Structure revision number: 1
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAGS    VALUE WORST THRESH FAIL RAW_VALUE
  1 Raw_Read_Error_Rate     ------   100   100   050    -    0
  5 Reallocated_Sector_Ct   -O----   100   100   050    -    0
  9 Power_On_Hours          ------   100   100   050    -    66
 12 Power_Cycle_Count       ------   100   100   050    -    46
160 Unknown_Attribute       ------   100   100   050    -    0
161 Unknown_Attribute       ------   100   100   050    -    181
162 Unknown_Attribute       ------   100   100   050    -    1
163 Unknown_Attribute       ------   100   100   050    -    8
164 Unknown_Attribute       ------   100   100   050    -    547446
165 Unknown_Attribute       ------   100   100   050    -    281
166 Unknown_Attribute       ------   100   100   050    -    229
167 Unknown_Attribute       ------   100   100   050    -    260
168 Unknown_Attribute       ------   100   100   050    -    3000
169 Unknown_Attribute       ------   092   092   050    -    92
192 Power-Off_Retract_Count ------   100   100   050    -    29
194 Temperature_Celsius     ------   100   100   050    -    32
195 Hardware_ECC_Recovered  ------   100   100   050    -    961
196 Reallocated_Event_Count ------   100   100   050    -    0
199 UDMA_CRC_Error_Count    ------   100   100   050    -    0
241 Total_LBAs_Written      ------   100   100   050    -    255138
242 Total_LBAs_Read         ------   100   100   050    -    5181
245 Unknown_Attribute       ------   100   100   050    -    268145
                            ||||||_ K auto-keep
                            |||||__ C event count
                            ||||___ R error rate
                            |||____ S speed/performance
                            ||_____ O updated online
                            |______ P prefailure warning

General Purpose Log Directory Version 1
SMART           Log Directory Version 1 [multi-sector log support]
Address    Access  R/W   Size  Description
0x00       GPL,SL  R/O      1  Log Directory
0x01           SL  R/O      1  Summary SMART error log
0x02           SL  R/O      1  Comprehensive SMART error log
0x03       GPL     R/O      1  Ext. Comprehensive SMART error log
0x04       GPL,SL  R/O      8  Device Statistics log
0x06           SL  R/O      1  SMART self-test log
0x07       GPL     R/O      1  Extended self-test log
0x09           SL  R/W      1  Selective self-test log
0x10       GPL     R/O      1  NCQ Command Error log
0x11       GPL     R/O      1  SATA Phy Event Counters log
0x30       GPL,SL  R/O      9  IDENTIFY DEVICE data log
0x31       GPL     -        4  Reserved
0x80-0x9f  GPL,SL  R/W     16  Host vendor specific log

SMART Extended Comprehensive Error Log Version: 1 (1 sectors)
No Errors Logged

Warning! SMART Extended Self-test Log Structure error: invalid SMART checksum.
SMART Extended Self-test Log Version: 1 (1 sectors)
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Short offline       Completed without error       00%        66         -
# 2  Short offline       Completed without error       00%        65         -
# 3  Short offline       Completed without error       00%        21         -
# 4  Extended offline    Completed without error       00%         4         -
# 5  Offline             Completed without error       00%         2         -
# 6  Offline             Completed without error       00%         2         -
# 7  Short offline       Completed without error       00%         0         -
# 8  Abort offline test  Aborted by host               00%         0         -

Selective Self-tests/Logging not supported

SCT Commands not supported

Device Statistics (GP Log 0x04)
Page  Offset Size        Value Flags Description
0x01  =====  =               =  ===  == General Statistics (rev 1) ==
0x01  0x008  4              46  ---  Lifetime Power-On Resets
0x01  0x010  4              66  ---  Power-on Hours
0x01  0x018  6      3835883162  ---  Logical Sectors Written
0x01  0x020  6        11790225  ---  Number of Write Commands
0x01  0x028  6       339596151  ---  Logical Sectors Read
0x01  0x030  6         2700324  ---  Number of Read Commands
0x04  =====  =               =  ===  == General Errors Statistics (rev 1) ==
0x04  0x008  4               0  ---  Number of Reported Uncorrectable Errors
0x04  0x010  4           12728  ---  Resets Between Cmd Acceptance and Completion
0x05  =====  =               =  ===  == Temperature Statistics (rev 1) ==
0x05  0x008  1              33  ---  Current Temperature
0x05  0x010  1              -2  ---  Average Short Term Temperature
0x05  0x018  1              97  ---  Average Long Term Temperature
0x05  0x020  1              67  ---  Highest Temperature
0x05  0x028  1              14  ---  Lowest Temperature
0x05  0x030  1              -1  ---  Highest Average Short Term Temperature
0x05  0x038  1               0  ---  Lowest Average Short Term Temperature
0x05  0x040  1              -2  ---  Highest Average Long Term Temperature
0x05  0x048  1               0  ---  Lowest Average Long Term Temperature
0x05  0x050  4               0  ---  Time in Over-Temperature
0x05  0x058  1             100  ---  Specified Maximum Operating Temperature
0x05  0x060  4               0  ---  Time in Under-Temperature
0x05  0x068  1               0  ---  Specified Minimum Operating Temperature
0x06  =====  =               =  ===  == Transport Statistics (rev 1) ==
0x06  0x008  4             556  ---  Number of Hardware Resets
0x06  0x018  4               0  ---  Number of Interface CRC Errors
0x07  =====  =               =  ===  == Solid State Device Statistics (rev 1) ==
0x07  0x008  1               8  ---  Percentage Used Endurance Indicator
                                |||_ C monitored condition met
                                ||__ D supports DSN
                                |___ N normalized value

Pending Defects log (GP Log 0x0c) not supported

SATA Phy Event Counters (GP Log 0x11)
ID      Size     Value  Description
0x0001  2            0  Command failed due to ICRC error
0x0002  2            0  R_ERR response for data FIS
0x0003  2            0  R_ERR response for device-to-host data FIS
0x0004  2            0  R_ERR response for host-to-device data FIS
0x0005  2            0  R_ERR response for non-data FIS
0x0006  2            0  R_ERR response for device-to-host non-data FIS
0x0007  2            0  R_ERR response for host-to-device non-data FIS
0x0008  2            0  Device-to-host non-data FIS retries
0x0009  2            0  Transition from drive PhyRdy to drive PhyNRdy
0x000a  2           28  Device-to-host register FISes sent due to a COMRESET
0x000b  2            0  CRC errors within host-to-device FIS
0x000d  2            0  Non-CRC errors within host-to-device FIS
0x000f  2            0  R_ERR response for host-to-device data FIS, CRC
0x0010  2            0  R_ERR response for host-to-device data FIS, non-CRC
0x0012  2            0  R_ERR response for host-to-device non-data FIS, CRC
0x0013  2            0  R_ERR response for host-to-device non-data FIS, non-CRC

This SSD seems to have a firmware bug where it becomes unresponsive when I/O happens during the self-test.
It is easy to reproduce with the following command:

smartctl -t short /dev/sda; dd if=/dev/sda of=/dev/null bs=1 count=1; sleep 120; dmesg -c; dd if=/dev/sda of=/dev/null bs=1 count=1; dmesg -c

The first dd read one byte during the self-test, but then the next dd after the self-test is done is getting a timeout. The unit must be disconnected from power to get it working again.

smartctl 7.3 2022-02-28 r5338 [x86_64-linux-6.1.0-23-amd64] (local build)
Copyright (C) 2002-22, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF OFFLINE IMMEDIATE AND SELF-TEST SECTION ===
Sending command: "Execute SMART Short self-test routine immediately in off-line mode".
Drive command "Execute SMART Short self-test routine immediately in off-line mode" successful.
Testing has begun.
Please wait 1 minutes for test to complete.
Test will complete after Thu Aug 29 12:58:10 2024 CEST
Use smartctl -X to abort test.
1+0 records in
1+0 records out
1 byte copied, 0.000761994 s, 1.3 kB/s

dd: error reading '/dev/sda': Input/output error
0+0 records in
0+0 records out
0 bytes copied, 90.9276 s, 0.0 kB/s
[ 2249.883801] ata1.00: exception Emask 0x0 SAct 0x1000 SErr 0x50000 action 0x6 frozen
[ 2249.883900] ata1: SError: { PHYRdyChg CommWake }
[ 2249.883949] ata1.00: failed command: READ FPDMA QUEUED
[ 2249.883992] ata1.00: cmd 60/20:60:00:00:00/00:00:00:00:00/40 tag 12 ncq dma 16384 in
                        res 40/00:01:04:07:00/00:00:00:00:00/00 Emask 0x4 (timeout)
[ 2249.884114] ata1.00: status: { DRDY }
[ 2249.884155] ata1: hard resetting link
[ 2255.235787] ata1: link is slow to respond, please be patient (ready=0)
[ 2260.075789] ata1: softreset failed (device not ready)
[ 2260.075864] ata1: hard resetting link
[ 2265.427782] ata1: link is slow to respond, please be patient (ready=0)
[ 2270.267788] ata1: softreset failed (device not ready)
[ 2270.267854] ata1: hard resetting link
[ 2275.623786] ata1: link is slow to respond, please be patient (ready=0)
[ 2285.803786] ata1: link is slow to respond, please be patient (ready=0)
[ 2305.303785] ata1: softreset failed (device not ready)
[ 2305.303865] ata1: limiting SATA link speed to 3.0 Gbps
[ 2305.303873] ata1: hard resetting link
[ 2310.515786] ata1: softreset failed (device not ready)
[ 2310.515847] ata1: reset failed, giving up
[ 2310.515884] ata1.00: disable device
[ 2310.516993] sd 0:0:0:0: [sda] tag#12 FAILED Result: hostbyte=DID_OK driverbyte=DRIVER_OK cmd_age=90s
[ 2310.517008] sd 0:0:0:0: [sda] tag#12 Sense Key : Not Ready [current]
[ 2310.517016] sd 0:0:0:0: [sda] tag#12 Add. Sense: Logical unit not ready, hard reset required
[ 2310.517026] sd 0:0:0:0: [sda] tag#12 CDB: Read(10) 28 00 00 00 00 00 00 00 20 00
[ 2310.517031] I/O error, dev sda, sector 0 op 0x0:(READ) flags 0x80700 phys_seg 4 prio class 2
[ 2310.517161] ata1: EH complete
[ 2310.517272] sd 0:0:0:0: [sda] tag#13 FAILED Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK cmd_age=0s
[ 2310.517283] sd 0:0:0:0: [sda] tag#13 CDB: Read(10) 28 00 00 00 00 00 00 00 08 00
[ 2310.517287] I/O error, dev sda, sector 0 op 0x0:(READ) flags 0x0 phys_seg 1 prio class 2
[ 2310.517351] Buffer I/O error on dev sda, logical block 0, async page read

Transcend replied with a standard answer to contact the distributor. I don't know yet if the distributor is willing to reach this
problem to transcend, because he simple said "the device is not smartctl compatible".

Before that we had a consumer SSD MSM 320 or 370 which probably had the same problem. The distributor then exchanged it for the embedded one because they suspected a temperature problem.

But since this is a test unit we want to deliver to our customers later, I have to prevent them from running the self-test.

What would be the "official" way for smartmontools to go here?
Patching smartd/smartctl so that the self-test does not start with a warning message or only adding a message about the faulty firmware 8018 in the database?

MSM362M & MSM362I mSATA mini
@chrfranke chrfranke added the drivedb Entries to the drivedb.h label Sep 23, 2024
@chrfranke
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Patching smartd/smartctl so that the self-test does not start with a warning message or only adding a message about the faulty firmware in the database?

We could add a warning message to the database.

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