SUPPORT SUPERDAY TASK: LOLU #33680
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SUPPORT SUPERDAY TASK: LOLU #33680
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PR Summary
Added a new 'Report a bug' section to the support menu, providing a streamlined way for users to submit GitHub issues, though this may create inconsistency with the existing SupportModalButton implementation.
- Potential conflict between new GitHub button and existing
SupportModalButtoncomponent which already handles bug reporting for cloud users - Consider leveraging existing
supportLogicandSupportForminfrastructure instead of direct GitHub links - Ensure consistent behavior between cloud and self-hosted instances by coordinating with the existing preflight-based conditionals
- Could benefit from integrating with the established severity level selection system from
SupportForm
1 file reviewed, 1 comment
Edit PR Review Bot Settings | Greptile
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| {/* Report a bug */} | ||
| <Section title="Report a bug"> | ||
| <p> | ||
| Found a bug or issue? Help us improve PostHog by reporting it on GitHub where our | ||
| engineering team can track and fix it. | ||
| </p> | ||
| <LemonButton | ||
| type="secondary" | ||
| fullWidth | ||
| center | ||
| to="https://github.com/PostHog/posthog/issues/new?template=bug_report.md" | ||
| targetBlank | ||
| className="mt-2" | ||
| > | ||
| Report a bug on GitHub | ||
| </LemonButton> | ||
| </Section> |
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style: Make sure to add a data-attr to the bug report button for analytics tracking, consistent with other buttons in the component.
Suggested change
| {/* Report a bug */} | |
| <Section title="Report a bug"> | |
| <p> | |
| Found a bug or issue? Help us improve PostHog by reporting it on GitHub where our | |
| engineering team can track and fix it. | |
| </p> | |
| <LemonButton | |
| type="secondary" | |
| fullWidth | |
| center | |
| to="https://github.com/PostHog/posthog/issues/new?template=bug_report.md" | |
| targetBlank | |
| className="mt-2" | |
| > | |
| Report a bug on GitHub | |
| </LemonButton> | |
| </Section> | |
| {/* Report a bug */} | |
| <Section title="Report a bug"> | |
| <p> | |
| Found a bug or issue? Help us improve PostHog by reporting it on GitHub where our | |
| engineering team can track and fix it. | |
| </p> | |
| <LemonButton | |
| type="secondary" | |
| fullWidth | |
| center | |
| to="https://github.com/PostHog/posthog/issues/new?template=bug_report.md" | |
| targetBlank | |
| className="mt-2" | |
| data-attr="report-bug-github" | |
| > | |
| Report a bug on GitHub | |
| </LemonButton> | |
| </Section> |
|
@abigailbramble Please review |
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Problem
Users currently need to navigate to GitHub manually to report bugs or issues they encounter while using PostHog. This creates friction in the bug reporting process and may result in fewer bug reports being submitted, which impacts product quality and user experience.
The support menu is the natural place users look for help, but it currently lacks a clear path for bug reporting, potentially leading to bugs being reported through less optimal channels or not reported at all.
Changes
LemonButtonthat opens GitHub's bug report template directly in a new tabDid you write or update any docs for this change?
How did you test this code?
https://github.com/PostHog/posthog/issues/new?template=bug_report.md)targetBlankprop)https://github.com/user-attachments/assets/4be22356-9a2a-46e2-ad1e-3e1313bc0199
