DeliverNow is a company that connects restaurants with runners to deliver takeaway food. This UX/UI project redesigns the experience across 4 key users:
- Customer (Client)
- Restaurant Owner
- Runner (Delivery Person)
- Runner Manager (Fleet Manager)
The redesign addresses major user pain points, such as inaccurate ETAs, unwanted condiments, poor route assignments, and lack of runner visibility.
- Duration: 5 Weeks
- Phase 1 (UX): Weeks 1–3
- Phase 2 (UI): Weeks 4–5
- Research: Google Forms, Zoom, Airtable
- Design: Figma, FigJam
- Testing: Maze, Loom
- Documentation: Notion, Google Docs
- Problem framing
- Design process & timeline
- Tool selection
- 4 Personas (Customer, Restaurant Owner, Runner, Manager)
- Empathy maps
- 4 Problem Statements (1 per persona)
- Key concepts and design ideas for each user type
- Mid-Fidelity Wireframes (Mobile & Desktop)
- Interactive demo for each user journey
- 5 users per persona tested
- Usability feedback summaries
- Demo video walkthroughs
Each user flow is centered around 1 order, and includes screens such as:
- Browse restaurants → Customize order → Checkout → Live Tracking → Feedback
- Receive order → Track runner → Time food prep → Handoff → View feedback
- Accept task → Navigate → Pickup → Deliver → Rate
- Assign orders → Track runners → Adjust routes → Monitor performance
- High-Fidelity Prototypes (Figma)
- Moodboard & Style Guide (Typography, Colors, UI Elements)
- Animation for transitions (Lottie, Smart Animate)
- Design System (Buttons, Toggles, Forms, Cards)
- Final Presentation (Live demo + Feedback form)
- Total Users Interviewed: 20 (5 per persona)
- Total Prototype Testers: 20
- Key insights:
- ETA must update in real time
- Users want persistent preference settings
- Restaurant dashboards need live runner info
- Managers require real-time location visibility
- Submit as a zipped folder:
ProjectTitle_LastName_FirstName.zip - All deliverables named as:
Paul_Victor_MidFiPrototype_05242025_V1.pdf
Include at least the following questions:
- How clear was the problem?
- How well does the prototype solve it?
- What do you remember most?
- Rate visuals, clarity, engagement (0–10)
- Convert mid-fi to high-fi designs
- Conduct desirability testing
- Finalize design system
- Deliver polished UI presentation
- UX Designer: [Your Name]
- Research Lead: [Teammate Name]
- UI Designer: [Teammate Name]
This project is released under the MIT License.