This report assesses the functionality, usability, performance, and compatibility of the Bewakoof clothing website through manual testing. The main objective is to identify defects, ensure smooth user experience, and provide recommendations for improvement. The testing covers the following areas:
- Functionality Testing: Evaluating navigation, search, product pages, cart operations, checkout, and payment gateway.
- Usability Testing: Analyzing user-friendliness, interface design, ease of navigation, and responsiveness.
- Performance Testing: Checking website speed, page load times, and overall responsiveness across different network conditions.
- Compatibility Testing: Ensuring the website works smoothly on various devices, screen sizes, and browsers like Chrome, Safari, Firefox, and Edge.
- Cart Malfunctions: Some users experience difficulty in adding or removing products.
- Payment Gateway Errors: Certain transactions fail without displaying proper error messages, causing frustration.
- Broken Links: Some promotional banners lead to non-functional pages or incorrect product listings.
- Cluttered Mobile UI: On smaller screens, certain elements overlap, making navigation difficult.
- Slow Search Functionality: Searching for products takes longer than expected, affecting user experience.
- Filter & Sorting Issues: Some product filters do not work correctly, leading to incorrect search results.
- Slow Page Load Times: High-resolution product images and heavy scripts increase loading time, especially on slower networks.
- Checkout Page Lag: Applying discount codes or updating payment options causes delays.
- Browser-Specific Glitches: UI elements are misaligned on Safari, and some buttons do not respond properly in Internet Explorer.
Despite the issues, several features were tested and found to be working correctly:
- User Registration & Login: Users can register, log in, and reset their passwords without any issues.
- Product Display & Description: Product pages load properly with clear descriptions and images.
- Wishlist Functionality: Users can add and remove products from the wishlist without errors.
- Order Tracking System: Customers can track their orders seamlessly.
- Customer Support Chat: The chat feature responds quickly and provides useful assistance.
To improve the user experience and overall website performance, the following recommendations are suggested:
- Fix Payment and Cart Bugs: Resolve cart malfunctions and ensure seamless payment processing.
- Optimize Website Performance: Reduce image sizes, improve caching, and enhance backend efficiency to speed up loading times.
- Enhance Mobile Responsiveness: Ensure proper alignment of UI elements on different screen sizes.
- Improve Search & Filter Functionality: Optimize the search algorithm and fix filtering issues for accurate results.
- Ensure Cross-Browser Compatibility: Regularly test and adjust UI for different browsers to maintain consistency.
- Fix Broken Links: Update promotional banners and remove dead links to improve navigation.
The Bewakoof clothing website offers a functional and engaging shopping experience but has certain usability, performance, and payment-related issues that need immediate attention. Addressing these defects will significantly enhance customer satisfaction, reduce drop-off rates, and increase conversions. Regular testing, optimizations, and user feedback analysis are recommended to maintain and improve the website's overall performance.