Developer with a passion for learning about the latest technological advancements. Experienced in contact center solutions, software architecture design, and development.
- Programming Languages : C, C++, JavaScript, Python, Bash/Shell scripting, Go
- AI & Automation : Rasa, Whisper AI, Ollama, OpenAI STS, DialogFlow (CX/ES), NLP, spaCy, RPA
- Operating Systems : Linux ( Ubuntu, Debian, Kali, Raspbian ), Windows
- Networking : TCP/IP, UDP, SIP/VoIP, WebSockets, HTTP, SSH, RTP, NATS, DNS, pihole
- CRM & Integration Platforms : Zoho, WhatsApp Business API, Facebook Messenger, Telegram
- Cloud Technologies : AWS (EC2, S3, Lambda), Google Cloud Platform (Cloud Functions, DialogFlow)
- Frameworks / Tools : Qt Framework, Node.js, FreeSWITCH, PJSIP, FastAPI, Django, Express JS, GitLab CI/CD, Apache, VS-Code, Postman, Qt IFW
- DevOps & Cybersecurity : Docker, ContainerD, GitLab Runner, Deb packaging, Kubernetes (K3S), PCI-DSS Hardening, OWASP principles, Penetration Testing, nmap
- Databases : MariaDB, MongoDB, Redis, SQLite
- Web Technologies : HTML, CSS, JavaScript, REST APIs, WebSockets, JSON, XML
- Testing & Monitoring : Selenium, Postman, Zabbix
🏢 SyntaxMasons Know More
🗃️ My Repositories Know More
Designed and developed a unified communication platform for contact center agents to manage SIP-VoIP calls, chats, and social media interactions in a single window. Supporting 25,000+ daily calls and chats per setup across continents, it is used by thousands of agents in 100+ businesses and stands as a flagship project running flawlessly in production. Click Here to know more
Designed and developed a voice-based AI system for handling business support calls with human-like interactions, leveraging advanced speech-to-speech large language transformer models. Click Here to know more
Designed and developed a unified chat platform to manage customer queries from Facebook Messenger, WhatsApp, Telegram, and WebChat. Built an in-house chatbot with intent recognition and named entity recognition optimized for Indian entities. Deployed at scale, handling millions of chats daily. Click Here to know more
TxScreenCapture is a desktop monitoring tool designed to integrate seamlessly with PBX systems like Avaya and FreeSWITCH. It enables administrators to record agent's desktop screens and automatically upload the recordings to a central server for secure storage and review. Click Here to know more
Worked as a DevOps Engineer, automating the build and deployment processes for a wide range of company projects. Experienced in GitLab, Github CI/CD, container technologies, and deploying both Debian packages and cross-platform desktop applications. Click Here to know more
