Order Status

The estimated date of delivery of your order is calculated as follows:

The buildtime/availability of the items you ordered Plus
The delivery time based on distance between the warehouse location and your delivery address.

Please note that all calculations are based on business days. We will provide you with an estimated shipping and delivery date in both your order confirmation and shipment notification emails and aim to inform you should there be any changes.

You can also view these dates on the Self Service website

Once your order has reached Apple you will receive an email notification to confirm that your order will now be processed and advising you of estimated availability and delivery times. You can also view your order status via the Self Service website.

To view the most up-to-date information on your order or track your delivery, visit our Self Service website. If you are paying by credit card, you will also be able to amend your order details here. Modifyable details are marked with an ‘edit’ button. We will also send you an email once your order has been accepted and once it has shipped, containing estimated availaility and delivery times.

You can view the current status of your order including items ordered and estimated availability and delivery times and track your delivery. You can also:

• reauthorise your credit card or update your credit card details
• change your email address
• change your delivery or billing address
• change product personalisation
• cancel your order or an item from your order
• reprint an invoice
• view your gift card and balance

Modifyable details are marked with an edit button hyperlink.

Some order details can be amended depending on the status of your order.
Please visit our Self Service website to view the status of your order. Modifyable details are marked with an ‘edit’ button.

If you need assistance, please contact Apple Store Customer Service.

If your order has not yet shipped, you can request to cancel your order via our Self Service website. If your order is preparing for shipment or already in transit, please wait for your order to be delivered before initiating the return by contacting Apple Store Customer Service. Please note that you may be liable for a return transportation charge. To find out more about returns, please click here.

Please make sure that the email address on your order is correct and that the email has not been directed to a spam folder.

Your email address can be changed via our Self Service website